SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges vary based on the destination, size, and weight of the items ordered. Shipping fees are calculated at checkout, allowing you to review the total cost before finalizing your purchase.
We offer free shipping on orders over RS 14500 within Pakistan. For international orders, shipping fees are calculated based on the destination country and the courier service selected.
You will receive a tracking number once your order is shipped, so you can monitor its progress.
How long will delivery take?
For orders within Lahore, we offer same-day delivery if the order is placed before 12:00 PM. Orders placed after this time will be delivered the next business day.
For deliveries outside Lahore, within Pakistan, you can expect your order to arrive within 3-4 business days. Please note that delivery times may be affected by weather conditions or other unforeseen circumstances, which could cause delays.
You will receive a tracking number once your order is shipped, allowing you to monitor its progress.
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What exactly happens after ordering?
Once you place an order on Shope247, you’ll receive an order confirmation email with details of your purchase. Here’s what happens next:
Order Processing:
Our team immediately begins processing your order. This involves verifying payment, checking stock availability, and preparing your items for shipment.Packaging:
Your order is carefully packed to ensure it reaches you in perfect condition. We use high-quality packaging materials to protect your items during transit.Shipment:
Once your order is packed and ready, it is handed over to our trusted courier partner. You will receive a shipping confirmation email with a tracking number so you can follow your order’s journey to your doorstep.Delivery:
Depending on your location, your order will be delivered within the estimated time frame. For orders within Lahore, delivery is typically the same day. For other locations within Pakistan, delivery takes 3-4 business days.
If you have any questions or need assistance at any stage, our customer service team is here to help!
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. After your purchase is confirmed, we will send the invoice to your email address provided during checkout. The invoice will include details of your order, such as the items purchased, quantities, prices, and any applicable taxes and shipping fees.
If you do not receive the invoice within a few hours of placing your order, please check your spam or junk folder. If it’s not there, feel free to contact our customer service team for assistance.
PAYMENT INFORMATION
When you place an order on Shope247 using a credit or debit card, the payment is taken from your bank account immediately upon completing the checkout process.
You’ll receive an order confirmation email right after the payment is successfully processed. If there’s any issue with the payment, you will be notified promptly so that you can resolve it and complete your order.
A wishlist is a feature on Shope247 that allows you to save items you’re interested in for future reference. Instead of purchasing an item right away, you can add it to your wishlist and easily find it later when you’re ready to buy.
Wishlists are great for keeping track of products you love, planning future purchases, or sharing gift ideas with friends and family. You can access your wishlist anytime by logging into your Shope247 account.
If you receive a damaged or incorrect product, we’re here to help! Please follow these steps:
Contact Us:
Reach out to our customer service team as soon as possible by emailing contact@shope247.store or calling [Your +92 318 4334436. Provide your order number and details about the issue.Return the Product:
You can return the damaged or incorrect item to us. Simply package it securely and send it to our return address:
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Once we receive the returned product, we’ll inspect it and either send you a replacement or process a refund, depending on your preference.
We aim to resolve any issues quickly and make sure you’re satisfied with your purchase.
Once your order is placed, it cannot be changed or canceled. However, if you receive your order and decide you want to exchange an item, you can do so as long as the product’s seal is not opened and it is in its original condition.
To initiate an exchange, please contact our customer service team contact@shope247.store
“Package tracking” in your orders allows you to monitor the status and location of your package from the moment it’s shipped until it reaches your doorstep.
After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number to follow your package’s journey in real-time through our website or the courier’s tracking portal.
This feature helps you stay updated on your order’s delivery progress and provides an estimated delivery date.