Shope247 Refund and Returns Policy

1. Returns

1.1. Eligibility for Returns:
Items can be returned within 7 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of items, such as perishable goods, custom products, and personal care items, are non-returnable.

1.2. Return Process:
To initiate a return, please contact our customer service team at contact@shope247.store. Provide your order number, details of the item you wish to return, and the reason for the return. Our team will guide you through the process.

1.3. Return Shipping Costs:
Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

2. Refunds

2.1. Eligibility for Refunds:
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, 25% amount will be deduct, and a credit will be automatically applied to your original method of payment within 10 business days.

2.2. Partial Refunds:
In some situations, only partial refunds may be granted (e.g., items not in original condition “unpacked” , damaged, or missing parts for reasons not due to our error).

2.3. Non-Refundable Items:
Unpacked seals, Gift cards, downloadable software products, and certain health and personal care items are non-refundable.

2.4. Late or Missing Refunds:
If you haven’t received a refund yet, please first check your bank account or contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at contact@shope247.store.

3. Exchanges

3.1. Exchanging Items:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@shope247.store and send your item to: ameen pan shop kacha jail road kot lakhpat Lahore.

4. Cancellations

4.1. Order Cancellations:
You can cancel your order within 24 hours of purchase. After 24 hours, the order may have already been processed and shipped, in which case, You cannot cancel your order.

5. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact our customer service team at contact@shope247.store